Domain Change Management

Course

Coming soon

Fixing the 10 Biggest Misconceptions of a Customer Interview

The art of listening and asking the right questions to develop a tailor-made solution.

An interview is not only useful to collect facts and figures or to develop process models. An interview also helps to find out what the beliefs and opinions are of the people who will end up using the system.
Goele Vanhelmont in front of blue background

Goele Vanhelmont

teacher ‘Fixing the 10 Biggest Misconceptions of a Customer Interview

  • Beginner course

Course description

“In the old economy, it was all about having the answers. But in today’s dynamic, lean economy, it’s more about asking the rights questions. A more beautiful question is about figuring out how to ask, and answer, the questions that can lead to new opportunities and growth.” ( - Ben Ries)

When starting up new projects, you have the pitfall, as an analyst, that you only take into account your own social environment and related solutions. The challenge is to get to know the existing situation, to get to know the people behind the system, to get to know the information flows and collaborations behind a system. To achieve this, you will have to talk and listen to the client, the end-users and the stakeholders. 

An interview is not only useful to collect facts and figures or to develop process models. An interview also helps to find out what the beliefs and opinions are of the people who will end up using the system. That input has an inestimable value: You can put yourself in their shoes. You can make clear which expectations you can and cannot meet. You can propose a solution that is successful for them and fits the context in which they need to function. 

About the teacher

Goele Vanhelmont

Trainer

Goele Vanhelmont in front of blue backgroundTeacher Logo

Setting people in motion to make them grow professionally and personally, gives me energy! As a trainer, colleague and sparring partner of clients, I find it important that people in this development process stay close to themselves.

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