Customer-Centric Business Process Improvement

Every process can be made better, but that doesn’t mean we have to.
I've sometimes made BPI seem simpler than it is. It appears straightforward, but in practice, people often create process models so detailed and complicated that they're hard to understand.
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Manu De Backer
Teacher "Customer-Centric BPI"



Questions and answers

What will you learn?

At a high level, improving Business Processes through the famous Process Improvement cycle may not seem all that complex. However, its practical implementation proves to be far from straightforward. This course will provide you a proven step-by-step methodology, tricks and tools to let your improvement initiatives succeed!

Discover the challenging reality of BPI

With engaging, real-world examples, we reveal the often underestimated complexities of executing process improvements.

Practical step-by-step methodology

In this course, we present a clear, practical, yet scientifically backed step-by-step plan to improve processes. Say goodbye to acting on gut feeling!

Proven in practice

Our methodology has been extensively tested in real-world settings and has proven to be highly successful in achieving valuable process improvements, effectively applicable to both small businesses and large corporations.

Handy tools & templates

In addition to the e-learning, we also provide tools & templates to quickly get you started on improving business processes.
Meet the instructors
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Manu De Backer

Professor - Trainer - Expert BA - Process Enthusiast - Smart Process Automation - Academic Director - Product Enthusiast
His focus on business processes is relentless, and as a consultant, he has helped many organizations in optimizing their process-oriented way of working. Driven by a love for great products and customer experiences, he helps organizations thrive in a complex business environment.

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Jasper Bosmans

Business Architect - Trainer

Jasper is a passionate Business Architect. With experience in Business Analysis, Functional Analysis, and Innovation Management, Jasper strives to solve companies' most challenging problems with (technological) solutions to accelerate growth & optimize the customer experience.

Professional development

The Master Channel - Mastery Level Certificate

Complete all the content of a course and earn a score of 80% or higher on the exam to earn your Mastery Level Certificate.