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We are programmed to find solutions. Finding solutions to problems feels so much better than looking at problems without a solution. Problems are abstract. Problems give people stress. They raise questions, assumptions, and gaps in our understanding. They are uncomfortable. They beg for solutions because then we can move on. This toolkit will help you to find a (better) problem to solve!

More and more people have started writing down their system requirements using user stories. Sounds great, but reality is often a bit more challenging. This seemingly superficial technique from the outside is not so simple on the inside. We created a poster based on years of practice that has some practical tips and tricks to get started with user stories. It starts simple with the (oh so important) basics, but answers questions that even more seasoned user story writers still encounter.

Let’s be honest, most products fail, or they deliver a mediocre experience at most. Building great products is hard, really hard. It’s a serious challenge to go from an idea to a successful full-blown product ready to deliver that fantastic experience. Great products solve a real customer problem by combining people, processes and technology. Yes, a product is much bigger than technology. To build a great product, teams must understand the value exchange system between customers and the organization. To do so, we must understand the differences between output, outcome and impact.

A process is not a trivial thing. A process is a very specific thing, with clear characteristics. So some things are a process and others are not. Isn’t there anything out there that can help us to get this right? Of course, there is: meet our Process Survival Kit! This three-part survival kit offers you all you need to know to become a real process expert.