Starting with Business Process Management? We've got you covered!
Set the foundation for your process roadmap.
Get insights in the process improvement cycle
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Our framework to a process driven approach
Building the process fundaments
Optimizing your processes
I
Some of you might already know that process modeling is an important aspect of process management. It comes down to creating a graphical representation of the process steps and who will perform these steps. But did you know this is only the first step of the process management cycle? The real magic will be created in the next steps!
II
Once you gained insights in the current process flow, it is possible to dive deeper into the pains and needs of the process stakeholders in the process analysis step. These process inefficiencies should not only be identified, but also examined further to find the root cause.
III
With the overview of the process needs, you can start looking for new and improved process features to fix the most prominent problems. This is called the process redesign.
IV
The next step will cover these changes to be implemented in the process. Not always an easy task, and sometimes you will even encounter some resistance, but worth the effort!
V
How do you check if the process flow is evolving in the right direction? By measuring the change! Establishing and following up on KPI's is a great way to achieve this.
Repeat
This process improvement flow is depicted as a cycle, because it is not a one-time task, but a continuous effort to respond to (market) changes, customer demands and/or internal organization changes.
Now this may al seem like a lot to take in, but get ready for the good news: we can help you with all these steps! Please check below which e-learnings we can offer you.
E-learnings to support you in getting started with Business Process Management
We've got you.
Create a process architecture
Do you want to build an overview of your organization's processes and get insights on how they are linked together? Check out our Process Discovery e-learning to get started!
BPMN all the way!
BPMN stands for Business Process Model and Notation and is THE industry standard language to design processes.
- If you're just getting started, we can recommend our BPMN Fundamentals course, explaining all the basics you need!
- A great follow-up is the course Seven Steps to Process Modeling Glory, giving more insights in how to create great processes.
- Do you really want to get into more detail and be able to model every situation? Then BPMN Pro is what you're looking for!
What could go better?
Let's dive into the process problems! Sometimes it can be hard to pinpoint the exact reason why a process is not performing as you would like it to, so we need to investigate. We have two e-learnings that could help you do so. First we can Look for the Best Problem to solve, this is a good place to start your analysis. Secondly, let's try to find the root cause of the defined problem. The A Practical Guide to Root Cause Analysis e-learning will give you more knowledge on this topic. Want to take it up a notch? Soon we will launch an e-learning on Process Mining, which dives deeper into monitoring events to do a full-blown data analysis of the process. Keep you posted!
Navigating the process improvement landscape
Do you know that feeling where you are looking for a very bright idea that will solve all your (process) problems but you have no idea where to start? If you're feeling a bit lost, we have some tools and techniques described in the e-learning Customer-centric Business Process Improvement to steer you towards good, improved process features.
Change the way of working!
Implementing an new or improved process can change the day-to-day operations of an organization and as most of us are creatures of habit, this can lead to some resistance. We offer you a framework on how to deal with this resistance in your organization.