Process Discovery

Defining business processes is hard. Use these proven process discovery techniques to define the right processes and ultimately become better at business process management.
I challenge you to ask a few people in your organization to tell you what a process is. I’m sure you will be baffled by the different meanings people tend to give.
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Manu De Backer
teacher "Process Discovery"



Questions and answers

What will you learn?

The problem with processes is that everyone has an opinion about what they are. But guess what – most of them are wrong. Various definitions exist, leading to very different (and often incorrect) outcomes. The impact is problematic because the key to a successful transformation is the ability to understand processes. Don’t forget: processes deliver organizational value.
In this course, you’ll see that organizations consist of hundreds of processes. You’ll learn how to discover what these processes are and how they are interrelated.

1 clear definition

In this course, we will come to a clear definition of what a process  is, and what it is not. We do this by looking at the various components which it should represent. 

Extensive materials

The course consists of 36 high-quality videos, accompanied by several module tests to interactively test the knowledge you accumulated. 

Related Downloads

The Process Survival Kit

Meet the instructor
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Manu De Backer

Professor - Trainer - Expert BA - Process Enthusiast - Smart Process Automation - Academic Director - Product Enthusiast
His focus on business processes is relentless, and as a consultant, he has helped many organizations in optimizing their process-oriented way of working. Driven by a love for great products and customer experiences, he helps organizations thrive in a complex business environment.

Professional development

International Institute of Business Analysis (IIBA®)

Continuing Development Units and PD Hours: 3
Complete all the course content to earn your Continuing Development Units (CDUs) or PD Hours. The Master channel is an approved IIBA® Endorsed Education Provider for ECBA®, CCBA® and CBAP®. Learn more about our cooperation here.

The Master Channel - Mastery Level Certificate

Complete all the content of a course and earn a score of 80% or higher on the exam to earn your Mastery Level Certificate.